Complete Protection For Your Home Or Business
Take-over Service & Compliance Review
- Upon commencement of this contract, our qualified engineers will complete an initial Take-over Maintenance Visit & System Audit across all covered disciplines. This service includes:
- Comprehensive Inventory Audit: Full asset mapping and verification of device counts and locations.
- Compliance & Risk Assessment: Assessment of the existing setup against current British Standards and relevant statutory codes.
- Condition & Defect Reporting: A detailed Take-over & Compliance Report identifying any immediate defects, non-compliances, or recommended repairs/upgrades necessary to bring the systems up to standard.
- Asset Register Creation: Establishment of a clear logbook/digital register for your regulatory records.
- Time of Service Repairs: Engineers will discuss noncompliance and defective equipment with the customer at the time of service and wherever possible will agree to make the repairs at the time of service to save on return visit costs.
General Scope of Maintenance Services
- Unless otherwise specified per discipline, all scheduled maintenance includes:
- Periodic preventative maintenance - visits carried out strictly in accordance with relevant British Standards.
- Priority emergency call-out response - 24/7/12/365 coverage.
- Certificates of Test and Inspection - Issue of official (BS-compliant or industry equivalent) following each scheduled visit.
- Non-compliance and remedial estimates provided within [24/48/72 hours] of visit completion.
Service Options
Standard
£99/month
- (Planned Preventative Maintenance — PPM)
- Scope: Covers scheduled, mandatory servicing visits required by regulatory standards (e.g., bi-annual fire alarm inspections under BS 5839-1 or annual security system maintenance).
- Inclusions: Includes visual inspections, full functional testing of all connected devices, battery assessments, panel diagnostics, and official certification of compliance.
- Exclusions: Call-out fees, labour rates for emergency attendances, and replacement parts/consumables are billed separately on a pay-as-you-go basis.
Comprehensive
£99/month
- (All-Inclusive Maintenance)
- Scope: Delivers total operational protection by pairing full scheduled preventative maintenance (PPM) with complete cover for unforeseen repairs.
- Inclusions: Covers routine servicing visits, 24/7 priority call-outs, routine labour costs for repair visits, and standard replacement parts or components worn due to general wear and tear.
- Exclusions: Repairs necessitated by third-party accidental damage, vandalism, severe weather, or unapproved customer alterations.
Monitored & Remote Maintenance
£99/month
- (Monitoring and Key Holding)
- Scope: Blends physical planned maintenance with continuous off-site system monitoring via a certified Alarm Receiving Centre (ARC).
- Inclusions: Routine annual or bi-annual engineer site visits combined with 24/7 real-time monitoring for activations (fire, intrusion, fault signals) and automatic dispatch of emergency services or designated keyholders. Includes remote health diagnostics to clear minor panel faults without requiring an engineer site visit.
Service and Maintenance Scope of Works
Fire Detection & Alarm Systems
£450/Annual
- Reference Standard: BS 5839-1 (Non-domestic) / BS 5839-6 (Domestic/Residential).
- Scope of Maintenance:
- Testing of control panel functions, power supplies, standby batteries, and cause-and-effect matrix.
- Functional testing of manual call points, automatic smoke/heat detectors, and sounders/beacons across rotating zones.
- Inspection of panel logbook, wiring integrity, and signal transmission to the Alarm Receiving Centre (ARC), where applicable
- Deliverables: BS 5839-1 Inspection & Testing Certificate, Engineering Service Report, and defect listing for necessary repairs or system modifications.
Fire Alarm Remote ARC Monitoring
£240/Annual
- (Optional Service)
- Reference Standard: BS 5979 / BS 8591 / BS EN 50518.
- Scope of Monitoring: 24/7/365 continuous signal monitoring via dual-path communicator (e.g., CSL DualCom / BT Redcare). Immediate keyholder escalation and priority Fire & Rescue Service (FRS) dispatch upon verified alarm condition.
- Deliverables: ARC Transmission Test Certificate and 24/7 Keyholder Call-out Protocol
Intruder Alarm Systems
£280/Annual
- Reference Standard: PD 6662 / BS 8243 / BS EN 50131.
- Scope of Maintenance:
- Inspection of control units, keypads, power supplies, battery load testing, and expansion modules.
- Walk-testing of all detection devices (PIRs, dual-techs, door contacts, shock sensors).
- Verification of signal transmission routes (dual-path / IP / cellular) to the ARC.
- Deliverables: Certificate of Inspection, ARC Signal Verification Report, and maintenance log update.
Intruder Alarm ARC Monitoring & Police Response
£295/Annual
- (Optional Service)
- Scope of Monitoring: Continuous monitoring of unconfirmed/confirmed alarm signals, tamper alerts, system arm/disarm events, and power failure signals. Management of Unique Reference Numbers (URNs) for priority Police response.
- Deliverables: Police URN Registration confirmation and ARC Keyholder Audit Log.
Closed-Circuit Television (CCTV) Systems
£350/Annual
- Reference Standard: BS EN 62676 / BS 8418 (VSS / CCTV Installation & Remote Monitoring).
- Scope of Maintenance:
- Inspection and cleaning of camera lenses, housings, and mounting brackets.
- Adjustment of focus, field-of-view, pan/tilt mechanisms, and infrared illuminators.
- Verification of Network Video Recorder (NVR/DVR) recording rate, storage retention periods, date/time synchronization, and remote access software.
- Deliverables: CCTV Maintenance Report, GDPR compliance verification checklist for field of view, and recommended repair quote.
Remote CCTV Detector-Driven VRC Monitoring
£750/Annual
- (Optional Service)
- Reference Standard: BS 8418 / BS EN 50518.
- Scope of Monitoring: Out-of-hours detector-driven live video transmission to a Video Receiving Centre (VRC). Immediate visual threat verification by operators, live audio challenge broadcast to deter trespassers, and Police/keyholder escalation.
- Deliverables: VRC Transmission Certificate and Incident Audit Logs.
Access Control Systems
£320/Annual
- Reference Standard: BS EN 60839-11-1 & 11-2.
- Scope of Maintenance:
- Testing of card readers, biometric scanners, door controllers, keypads, and power supplies.
- Inspection and operational verification of electric locks, strikes, magnetic locks, and break-glass release units.
- Verification of fail-safe release mechanisms connected to the Fire Alarm panel.
- Deliverables: Maintenance Certificate, Fire Interface Test Report, and database integrity report.
Door Entry & Intercom Systems
£160/Annual
- Reference Standard: BS EN 60839-11 / Manufacturer Guidelines.
- Scope of Maintenance:
- Functional check of audio/video call panels, handsets, monitors, and door release triggers.
- Inspection of external panel weather seals, camera clarity, and power supply back-ups.
- Deliverables: System Maintenance Report and repair quotation for faulty handsets or components.
Panic Alarm & Lone Worker Systems
£120/Annual
- Reference Standard: BS 8243 / BS 5979 / BS 8484 (Lone Worker Solutions).
- Scope of Maintenance:
- Testing of hardwired panic buttons, wireless duress fobs, and fixed hold-up devices.
- Verification of ARC priority signal receipt and contact escalation paths.
- Deliverables: Hold-Up Alarm Test Certificate and ARC signal confirmation log.
Nurse Call & Care Communication Systems
£290/Annual
- Reference Standard: HTM 08-03 (Health Technical Memorandum) / BS 8880.
- Scope of Maintenance:
- Inspection of bedhead units, pull cords, call points, display panels, and over-door lights.
- Functional check of system reset mechanisms, acoustic monitoring, and call escalation paths.
- Deliverables: HTM-compliant Service Report and priority fault summary.
Emergency Lighting Systems
£380/Annual
- Reference Standard: BS 5266-1 & BS EN 50172.
- Scope of Maintenance:
- Execution of periodic functional tests (e.g., monthly 10-minute check / annual 3-hour discharge test).
- Inspection of luminaires, exit signage clarity, charging indicators, and central battery systems.
- Deliverables: BS 5266-1 Annual/Periodic Test Certificate, luminaire failure location plan, and light replacement schedule.
Fire Extinguishers & Fire Fighting Equipment
£850/Annual
- Reference Standard: BS 5306-3 (Commissioning and Maintenance) & BS 5306-8 (Selection and Positioning).
- Scope of Maintenance:
- Annual basic service of all portable extinguishers, fire blankets, and hose reels.
- Inspection of discharge horns, safety pins, pressure gauges, seals, and body integrity.
- Verification of correct signage, mounting height, and positioning suitability.
- Deliverables: BS 5306 Certificate of Maintenance, updated extinguisher register, and schedule for required 5-year extended services or replacements.
Fire Door Inspections
£420/Annual
- Reference Standard: BS 8214 (Timber Fire Door Assemblies) & Regulatory Reform (Fire Safety) Order 2005.
- Scope of Maintenance:
- Detailed visual and mechanical inspection of door leaves, frames, vision panels, and intumescent/cold-smoke seals.
- Inspection of fire-rated hardware, self-closing devices, hinges, hold-open devices, and latches.
- Gap measurement (3mm–4mm guidance compliance) and threshold checks.
- Deliverables: Comprehensive Fire Door Asset & Inspection Register, door-by-door defect photos, and remedial work schedule.
Fire Risk Assessment (FRA) Review / Consultancy
£650/Annual
- Reference Standard: PAS 79-1 (Non-domestic) / PAS 79-2 (Housing) & Fire Safety Act 2021.
- Scope of Works:
- Annual review or fresh assessment carried out by a qualified, competent Fire Risk Assessor.
- Evaluation of life safety hazards, evacuation plans, structural fire protection measures, and existing maintenance regimes.
- Deliverables: PAS 79 Fire Risk Assessment Report, prioritized Action Plan, and regulatory guidance consultation.
Automatic Opening Vent (AOV) & Smoke Control Systems
£410/Annual
- Reference Standard: BS 9999, BS EN 12101-2 / 10, and SCA Guidance.
- Scope of Maintenance:
- Inspection and functional testing of actuator mechanisms, opening vents, smoke curtains, louvres, and control panels.
- Operational verification of primary power supplies, standby batteries, manual override switches, and fire alarm trigger interfaces.
- Mechanical lubrication, alignment checks, and rain/wind sensor overrides where applicable.
- Deliverables: Certificate of Servicing, detailed engineering checklist, and defect report for replacement actuators or power units.
Fire Sprinkler Systems (Commercial & Residential)
£850/Annual
- Reference Standard: BS EN 12845 (Commercial) / BS 9251 (Residential/Domestic).
- Scope of Maintenance:
- Quarterly/Annual operational checks of main stop valves, non-return valves, flow switches, pressure switches, and alarm gongs.
- Inspection and testing of diesel/electric booster pumps, fuel levels, engine starters, and pressure relief valves.
- Static and dynamic pressure test logs, trace heating checks, and tank/water storage level verification.
- Deliverables: BS EN 12845 / BS 9251 Inspection Certificate, pump performance logs, and recommended remedial schedule.
Wet & Dry Riser Mains
£520/Annual
- Reference Standard: BS 9990 (Non-automatic fire-fighting systems in buildings).
- Scope of Maintenance:
- 6-Month Visual Inspection: Verification of inlet/outlet landing valves, handwheels, blank caps, leather straps, padlocks, and drain valves
- Annual Hydrostatic Pressure Test: Pressurizing the dry riser pipework to 12 bar (or wet riser operational pressures) for a minimum of 15 minutes to test structural integrity, joint sealing, and pressure stability.
- Inspection of air release valves at the top of the riser stack and verification of Fire & Rescue Service access box condition
- Deliverables: BS 9990 Annual Pressure Test Certificate, 6-Monthly Visual Certificate, and non-conformance listing.
Fire Hydrants
£850/Annual
- Reference Standard: BS 9990 & BS 750 (Underground fire hydrants and surface box frames).
- Scope of Maintenance:
- Visual inspection of pit condition, pit cover, indicator plate accuracy, frame, and chamber cleanliness.
- Static pressure test, flow rate measurement (using calibrated flow meters), and wet-barrel/dry-barrel operation checks.
- Key/standpipe operation, valve repacking check, frost valve operation, and flush-through to clear debris.
- Deliverables: BS 750 Hydrant Test Certificate, flow & pressure test data sheet, and pit replacement/marker plate repair recommendations.
Terms and Conditions
The charge to perform full service or takeover of the existing Emergency Lighting system to consist of the following:
Full routine service and inspection of the system
Minor repairs and alterations
Reprogram and demonstration of the system
The engineer attendance charge for the takeover of the Emergency Lighting system is £100.00 plus VAT
MINIMUM 10 MONTH CONTRACT
Third Party maintenance cover for the Emergency Lighting System to include 2 x Annual Service visit and all parts and labour charged at our current schedule of rates is to be charged at £30.00 plus VAT per month to be paid by Direct Debit (£360 + vat per annum)
NOTES:
1. If the maintenance cover is accepted the charge will be reduced to £100 plus vat
2. If the system is considered beyond economical repair we will decommission the system and just charge a £50 + vat attendance fee
3. If we are unable to complete the agreed works as per this estimate due to an element of the existing system being unserviceable, we
will service the remainder of the system and provide an estimate for any remedial works
4. The attendance charge covers the first hour on site – additional labour will be charged at £40 + vat per hour
5. The engineer can advise of any expected equipment and battery costs at initial point of visit
6. Any equipment failure within 7 days of takeover will be subject to charge
“We're super impressed with our Amiga Alarm system.”
Really good company, very reliable and helpful. Would definitely recommend! 10\10
Brilliant company nothing is too much trouble and most faults can be rectified remotley
Our CCTV camera system was quickly and professionally installed, and is working exactly how we wanted it to.
Excellent company with great products and service
Engineers who installed the alarm were very professional
Nothing was to much trouble and the alarm worked without any problems
Very easy to use and has some useful features all at a reasonable price
After returning back from holiday to a broken in house we contacted Amiga for an alarm install. Their team were with us the next day! They were friendly, knowledgeable and explained the best way for the alarm to be installed. We are so impressed and grateful that everything was sorted so quickly - thank you Amiga!
Always excellent service. Really nice operative, very knowledgeable and explained things perfectly. Very pleased with the outcome. Highly recommend this company
Recently had an alarm and CCTV installed by Amiga. Amazing systems that i control from my mobile phone. The whole process was very easy and the install was done very very well. Would highly recommend this company
Very happy with the service from the Amiga team. The process was very quick and straightforward and the engineer was very thorough and professional with the installation. Many thanks.
SMART SECURITY
Complete Protection For Your Home Or Business
Amiga is regulated by the Security Systems and Alarms Inspection Board (SSAIB) and our expert team of engineers carry out work to the highest industry standards. All our work is fully insured. We also guarantee to save you money if you switch your existing maintenance contract to Amiga.
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