Calls are always answered promptly, mu queries are taken seriously, and at times engineer has taken me through a step by step guide over the phone, very helpful. totally show a genuine interest in my needs, at times I feel my questions are a bit silly but the engineer is always happy to explain. They have a good knowledge of their products; We had a lot of problems finding a company to manage our alarm system. Amiga Alarms albeit out of town, very knowledgeable. offered an extremely good level of customer service, from every person I’ve spoken to from over the phone to face to face. The engineer was very professional, introduced himself and explained what he was going to do, got on with it, very polite and courteous, extremely well presented, very helpful and attentive, thoroughly explained his advice to manage our alarm system, did arrive a tad late, but received a phone call he was on his way. the engineer was very careful to be clean and tidy and this was important to me. Definitely 5 stars.